RMH of Chapel Hill
101 Old Mason Farm Rd, Chapel Hill, NC 27517 | 919-913-2040
RMH follows the COVID guidelines of UNC Children’s Hospital. Currently, masks are not required inside the House, but some families choose to wear them because of their children’s health. There is a required daily wellness check for all families at the guest services desk.
Notify us immediately if someone in your family has symptoms of COVID-19, or any virus. We’ll help you stay near your child while also keeping other House guests and their patients safe.
Please ask your healthcare provider to submit a referral on our website. The online referral form is password protected. Healthcare providers can call us at 919-913-2040 if they need the password.
Our family services team will review the referral and contact you via phone and/or email to confirm receipt of the referral and several pieces of information. We are not able to confirm a room for you until the day of arrival. A referral is not a guarantee of a room.
We are not able to reserve rooms prior to the date of arrival. We will confirm the referral and date of request with you, but we ask that you contact us the morning of your arrival to inquire about the availability of a room. Please call around 10:00 a.m. If we do not have a room available, we will assist you with a hotel referral.
Ronald McDonald House does not charge families to stay. Families may make a small donation if they wish, but it is not requested. Eligibility to stay is never based on a family’s ability to donate.
Our generous donors help cover the cost of meals and lodging – about $100 per night.
If applicable, our staff pursue lodging reimbursement from Medicaid, private insurance, and groups that support active-duty military families when a family qualifies for assistance.
Yes. If we are unable to accommodate you at the House, we will submit a referral for you to one of our local partner hotels. These hotels graciously offer a discounted nightly rate for RMH families. Please speak to a member of the family services team for help with the hotel referral. After we have sent the referral, you will need to work directly with the hotel on your reservation and payment.
We do not provide housekeeping during your stay. We ask that you keep the room clean during your stay. This includes basic cleaning of the room and bathroom, laundering your linens, and taking out your trash. We will stop by your room once every two weeks to check on the upkeep of your room and to visit with you.
We can set up a crib or a cot in your room to accommodate your family members.
The House has a fully stocked pantry, and we are happy to provide snacks or easy to-go food for you during your stay. Breakfast and dinner are served every day. We also have a Family Room on the 7th floor of UNC Children’s Hospital that has free coffee and snacks for pediatric families.
Families are only able to have one room at Ronald McDonald House.
Check in with the front desk as we often have toiletries and other items you may have left at home to make your stay more comfortable.
We have breast pumps available to check out as well as a freezer for breast milk storage.
You are welcome to come and go as you please. We ask families to call us if they plan to stay overnight at the hospital.
No, but we do have microwaves in the kitchen that are available to guests 24/7.
Yes, there is a shuttle that runs on a regular weekday schedule. The shuttle also provides transportation to Carolina Pointe II clinics. Weekend shuttle runs to the hospital are limited. Schedules are available at the front desk, or you can download one below.
The front desk phone can receive calls from 8:00 AM – 9:00 PM. You can reach the front desk by calling 919-913-2040 from your mobile phone or by dialing 110 from any House phone. The after-hours emergency number is 919-945-0947. You can also reach the after-hours security staff by dialing 106 from any House phone.
We have two laundry rooms that are available for your use free of charge. Laundry detergent and dryer sheets are also provided at no cost.
There is a Walgreens pharmacy and a Fresh Market within walking distance. A map is available on the sign at the entrance to the paved cart path that runs behind the buildings at the top of the parking lot. We can also help you at the front desk.
Buses that serve Chapel Hill and Carrboro locations are available free of charge. The nearest stops to the RMH are along Raleigh Road, and there is a stop at the Hospital. Please see the front desk for more information. You can also do a web search for “Chapel Hill Transit.”
There are several common areas available for your use, including playrooms, a gaming room, meditation space, library, television lounges, two kitchens, and laundry rooms.
There is one designated smoking area at the House – the smoking gazebo located behind the Hearth Building. Smoking is strictly prohibited in all other areas.
Alcohol, illegal drugs, and weapons/firearms are NOT permitted anywhere on RMH property. We have a zero-tolerance policy about these items.
Certified service dogs are allowed to stay with guests at the Ronald McDonald House. Service dogs are dogs that have been individually trained to perform a specific task for individuals who have disabilities. Emotional Support Animals that are not permitted inside UNC Hospitals are also not permitted at the House.
